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OVERVIEW OF COGNITE'S SUB-PROCESSORS

Supplier name Hosting Purpose Entity country
Atlassian GmbH Cloud - delivered through 3rd party cloud Tracking of issues, which may include customer information such as requester and details about the issue. Germany
Google LLC Cloud - delivered through 3rd party cloud Processing and storage of data stored in CDF. USA
Grafana Labs (private held) Cloud - delivered through 3rd party cloud Hosted dashboards and their configuration. USA
Intercom (privately held) Cloud - delivered through 3rd party cloud Chat with support goes via this vendor. USA
Lacework Inc. Cloud - delivered through 3rd party cloud Platform logs are scanned by Lacework for security purposes. USA
LightStep Inc. Hybrid - a mix of installed software and services from 3rd party cloud Metrics, logs and traces (platform telemetry) is processed by LightStep to monitor and investigate platform performance. USA
LogMeIn Inc. Cloud - delivered through 3rd party cloud LastPass is used to manage secrets. Ireland
Microsoft Corporation Cloud - delivered through 3rd party cloud Processing and storage of data stored in CDF. USA
Mixpanel Inc. Cloud - delivered through 3rd party cloud Usage statistics for the frontend applications are stored and processed by MixPanel. USA
Pureweb Inc. Cloud - delivered through 3rd party cloud Server-side rendering for the Remote application. 3D models are processed by this vendor when users are using the server-side rendering option in the Remote application. Canada
Slack Technologies Ltd. Cloud - delivered through 3rd party cloud Used for messaging internally at Cognite. Information about alarms triggered by the system, incidents and support cases may be relayed through Slack. USA
Zendesk Inc. Cloud - delivered through 3rd party cloud Used for managing support tickets. Data sent to support will be stored and processed in this service. USA
Creative Software Ltd Support Subcontractor used for 1st line support for Cognite Data Fusion and applications. Sri Lanka