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Overview of Cognite's sub-processors

Supplier name Hosting Purpose Entity country
AWS Cloud - delivered through third-party cloud Processing and storage of data stored in CD USA & EU
Atlassian GmbH  Cloud - delivered through 3rd party cloud Tracking of issues, which may include customer information such as requester and details about the issue. Germany
Creative Software Ltd Support Subcontractor used for 1st line support for Cognite Data Fusion and applications. Sri Lanka
 
Elastic International BV


Cloud - delivered through third-party cloud

Processing and storage of data stored in CDF.

USA, EU & Japan
Google LLC Cloud - delivered through 3rd party cloud Processing and storage of data stored in CDF. USA, EU & Japan
Intercom (privately held) Cloud - delivered through 3rd party cloud Chat with support goes via this vendor. USA
LogMeIn Inc. Cloud - delivered through 3rd party cloud LastPass is used to manage secrets. Ireland
Microsoft Corporation Cloud - delivered through 3rd party cloud Processing and storage of data stored in CDF. USA, EU & Japan
Mixpanel Inc. Cloud - delivered through 3rd party cloud Usage statistics for the frontend applications are stored and processed by MixPanel. USA
Slack Technologies Ltd. Cloud - delivered through 3rd party cloud Used for messaging internally at Cognite. Information about alarms triggered by the system, incidents and support cases may be relayed through Slack. USA
Twilio Video
Cloud - delivered through third-party cloud Applies to robotic services only.

Used for relaying video streams from robots to InRobot users. 
USA
Zendesk Inc. Cloud - delivered through 3rd party cloud Used for managing support tickets. Data sent to support will be stored and processed in this service. USA