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Cognite’s Customer and Partner Privacy Notice

The protection of your personal data is important to us. We take confidentiality and security of your personal data seriously and will ensure that your information is processed according to the General Data Protection Regulation (“GDPR”).

Please read this privacy notice carefully if you are a customer or partner of Cognite. It provides important information about how we use your personal data and your legal rights under the GDPR: 

Customer and partner data

In order to provide you with our services, we will need to process personal data about you from time to time. The sections below highlight the different scenarios where we might process your personal data. 

Cognite Data Fusion Onboarding

When we process personal data as part of our onboarding process, we act as a Data Controller and Data Processor. We act as a Data Controller when we process Customers and Partners for the following reasons: support & technical support and  account management. 

For the purposes of onboarding, we will process information that we already have about you, including: name, position, IP address, email address and telephone number. 

​​The collection and use of personal data as described above takes place pursuant to art. 6 (1) (f) of the GDPR and our obligations under our Data Processing Agreement with you. 

We act as a Data Processor whenever we process any personal data you place into Cognite Data Fusion (CDF). In such instances, our obligations are regulated by the Data Processing Agreement (DPA). CDF provides the customer and partners with secure storage and processing of their data. Customers and Partners have full autonomy to control the processing of personal data and related security. 

Customer management system (CRM) and operations 

We may use your information in order to provide you with consultancy, billing, compliance with the law, support & technical support, management of our service such as data analytics, benchmarking, product development and in order to notify you of any changes that may affect the services we provide to you. 

For the purposes of CRM, service level and general operations, we will process information that we already have about you, including: name, position, IP address, email address and telephone number. 

​​The collection and use of personal data as described above takes place  pursuant to art. 6 (1) (f) of the GDPR and our obligations under our Data Processing Agreement with you. 

Newsletter and Cognite Conferences  

We may use your information in order to send you our newsletters, tell you about our products and services, and invite you to our events. 

For the purposes of newsletters and invitations to Cognite conferences, we will process information that we already have about you, including: name, position, email address and telephone number.

If you no longer wish to receive our newsletters, information about our products or invitation to our conference, you can use the opt-out link provided in the communication. Alternatively, you can also contact us on privacy@cognite.com.

The collection and use of personal data as described above takes place pursuant to art. 6 (1) (a) of the GDPR. 

Cognite Hub 

Cognite Hub is an information sharing platform and community for customers, partners and any external party interested in this subject matter. Cognite Hub allows builders and users of Cognite products to share knowledge, learn, collaborate, and connect with peers. Cognite Hub is a public and open community, where one can see each other's personal data and contributions, except content shared in private groups. For the purposes of giving access to Cognite

Hub, we may process the following information about you : name, position, email address.

The collection and use of personal data as described above takes place pursuant to art. 6 (1) (a) of the GDPR.

Cognite Learn 

Cognite Learn is Cognite's e-learning portal where Cognite's self-paced and live virtual training offerings are available to gain CDF skills and upskill on industrial digitalization. Cognite Learn is available to everyone. When we process personal data as part of Cognite Learn, we act as a Data Controller and Data Processor

For the purposes of providing you with e-learning we act as a Data Controller and we process the following information about you : name, email address and activities and courses taken on Cognite Learn.

The collection and use of personal data as described above takes place pursuant to art. 6 (1) (a) of the GDPR. 

We act as a Data Processor if we share data with customer and partners employees course trajectory on Cognite Learn. In such instances, our obligations are regulated by the Data Processing Agreement (DPA)

Customer Survey

We may use your personal data in order to survey you for feedback. The information collected will be used to improve our services and processes. 

For the purposes of the customer survey, we will process information that we already have about you, including: name, position, email address.

The collection and use of personal data as described above takes place pursuant to  art. 6 (1) (f) of the GDPR. 

Sharing your data with Third Parties

In order to provide you with a better user experience, we may share your data with our partners and sub-processors: 

Complete list of Sub-processors can be found here

Retention 

We only store your personal data for as long as is necessary for the purposes described above. 

Information related to our service will be stored for 3 years after the customer relationship ends. 

Newsletters, marketing and Cognite conference invitations will be sent out until you opt-out or end your customer relationship with Cognite.

Your rights under the GDPR 

You have the right to request additional information from us about how we process your personal information. You may request for us to correct your data if you locate any errors, access all the personal data we have stored about you, and delete your personal data. We will delete your personal data if we no longer have a legal and legitimate processing purpose.

Further, you have the right to restrict our processing, object to our processing and to export personal data elsewhere.

To exercise your rights, please contact us at privacy@cognite.com. We will respond to your inquiry as soon as possible, and at the latest within 30 days.

If you wish to exercise your rights, we will require that you confirm your identity by providing additional information, such as a copy of your driving licence or passport. 

Complaint 

If you believe that our collection, storage and use of personal data does not comply with our privacy notice or does not comply with privacy law, you may complain to the local data protection authority here: https://www.datatilsynet.no/ 

Definitions

"CDF'' means Cognite Data Fusion, a software system made and implemented by or on behalf of Cognite, the core functionality of which is to collect, process, and store data and to make such data available for consumption. The term "CDF'' shall include CDF API and Extractors. A further description of CDF shall be maintained at https://docs.cognite.com/cdf/.

"Cognite" means Cognite AS and all existing subsidiaries.

 

Last updated 31.08.2022