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Cognite’s Customer and Partner Privacy Notice

The protection of your personal data is important to us. We take confidentiality and security of your personal data seriously and will ensure that your information is processed according to the General Data Protection Regulation (“GDPR”).

Please read this privacy notice carefully if you are a customer or partner of Cognite. It provides important information about how we use your personal data and your legal rights under the GDPR: 

Customer and partner data

In order to provide you with our services, we will need to process personal data about you from time to time. The sections below highlight the different scenarios where we might process your personal data. 

Cognite Data Fusion Onboarding

When we process personal data as part of our onboarding process, we do so as a Data Processor. Cognite Data Fusion (CDF) provides the customer and partners with secure storage and processing of their data. Customers and Partners have full autonomy to control the processing of personal data and related security. 

Our obligations are regulated by the Data Processing Agreement (DPA)

Customer management system (CRM) and operations 

We may use your information in order to provide you with consultancy, management of our service, and in order to notify you of any changes that may affect the services we provide to you. 

For the purposes of CRM, service level and general operations, we will process information that we already have about you, including: name, position, email address and telephone number. 

​​The collection and use of personal data as described above takes place  pursuant to art. 6 (1) (f) of the GDPR and our obligations under our Data Processing Agreement with you. 

Newsletter and Cognite Conferences  

We may use your information in order to send you our newsletters, tell you about our products and services, and invite you to our events. 

For the purposes of newsletters and invitations to Cognite conferences, we will process information that we already have about you, including: name, position, email address and telephone number.

If you no longer wish to receive our newsletters, information about our products or invitation to our conference, you can use the opt-out link provided in the communication. Alternatively, you can also contact us on privacy@cognite.com.

The collection and use of personal data as described above takes place pursuant to art. 6 (1) (a) of the GDPR. 

Cognite Hub and Learn

Cognite Hub & Learn is an information sharing platform and community for customers, partners and any external party interested in this subject matter. Cognite Hub & Learn allows builders  and users of Cognite products to share knowledge, learn, collaborate, and connect with peers. Cognite Hub & Learn is an open community and  members of the community can see each other's personal data and contributions. You can choose to remain anonymous by using a pseudonym.

For the purposes of giving access to Cognite Hub, we may  process the following information about you : name, position, email address. 

The collection and use of personal data as described above takes place pursuant to art. 6 (1) (a) of the GDPR.  

Analytics 

We may use your personal data to generate insight data using our analytics tool Passage. The main purpose of this is to assess your use and adoption of CDF. 

For the purposes of analytics, we will process information that we already have about you, including: name, position, email address and access data. 

The collection and use of personal data as described above takes place pursuant to art. 6 (1) (f) of the GDPR.  

Customer Survey

We may use your personal data in order to survey you for feedback. The information collected will be used to improve our service and processes. 

For the purposes of the customer survey, we will process information that we already have about you, including: name, position, email address.

The collection and use of personal data as described above takes place pursuant to  art. 6 (1) (f) of the GDPR. 

Sharing your data with Third Parties

In order to provide you with a better user experience, we may share your data with our partners and sub-processors: 

We use the following sub-processors:

  1. Microsoft Azure 
  2. Salesforce(CRM)
  3. Passage Technology
  4. Trello( project management tool) 
  5. Hubilo (events)
  6. Hubspot (marketing communications)
  7. Skilljar  (e-learning and training platform) 
  8. Insided (Cognite Hub) 

Retention 

We only store your personal data for as long as is necessary for the purposes described above. 

Information related to our service will be stored for 3 years after the customer relationship ends. 

Newsletters, marketing and Cognite conference invitations will be sent out until you opt-out or end your customer relationship with Cognite. 

Your rights under the GDPR 

You have the right to request additional information from us about how we process your personal information. You may request for us to correct your data if you locate any errors, access all the personal data we have stored about you, and delete your personal data. We will delete your personal data if we no longer have a legal and legitimate processing purpose.

Further, you have the right to restrict our processing, object to our processing and to export personal data elsewhere.

To exercise your rights, please contact us at privacy@cognite.com. We will respond to your inquiry as soon as possible, and at the latest within 30 days.

If you wish to exercise your rights, we will require that you confirm your identity by providing additional information, such as a copy of your driving licence or passport. 

Complaint 

If you believe that our collection, storage and use of personal data does not comply with our privacy notice or does not comply with privacy law, you may complain to the local data protection authority here: https://www.datatilsynet.no/ 

Definitions

"CDF'' means Cognite Data Fusion, a software system made and implemented by or on behalf of Cognite, the core functionality of which is to collect, process, and store data and to make such data available for consumption. The term "CDF'' shall include CDF API and Extractors. A further description of CDF shall be maintained at https://docs.cognite.com/cdf/.


"Cognite" means Cognite AS and all existing subsidiaries.