The protection of your personal data is important to us. We take confidentiality and security of your personal data seriously and will ensure that your information is processed according to the General Data Protection Regulation (“GDPR”).
Please read this privacy notice carefully if you are a customer or partner of Cognite. It provides important information about how we use your personal data and your legal rights under the GDPR.
Defined terms in this policy have the same meaning as the corresponding terms in the GDPR.
Customer and partner data
In order to provide you with our services, we will need to process personal data about you from time to time. The sections below highlight the different scenarios where we might process your personal data.
Cognite Data Fusion Onboarding
When we process personal data as part of our onboarding process, we act as a Data Controller and Data Processor. We act as a Data Controller when we provide customers and partners with technical support and account management services.
For the purposes of onboarding, we will process information that we receive from you, including: full name, job title, position, IP address, email address and telephone number - this information is obtained from the identity provider used to authenticate you for the use of Cognite Data Fusion.
The collection and use of personal data as described above takes place pursuant to art. 6 (1) (f) of the GDPR and our obligations under our Data Processing Agreement with you.
We act as a Data Processor whenever we process any personal data you place into Cognite Data Fusion (CDF). In such instances, our obligations are regulated by the Data Processing Agreement (DPA). CDF provides customers and partners with secure storage and processing of their data.
Customers and partners have full autonomy to control the processing of personal data and related security. Further information regarding Cognite's technical security and compliance is available at https://www.cognite.com/en/security.
Customer management system (CRM) and operations
We may use the information we have on you in our Customer Management System in order to provide you with consultancy, billing, compliance with the law, support & technical support, management of our service such as data analytics, benchmarking, product development and in order to notify you of any changes that may affect the services we provide to you.
For the purposes of CRM, service level and general operations, we will process information that we already have about you, including: name, position, IP address, email address and telephone number.
The collection and use of personal data as described above takes place pursuant to art. 6 (1) (f) of the GDPR and our obligations under our Data Processing Agreement with you.
Robotics
Cognite Robotics uses Twilio Programmable Video API for relaying video streams from robots to InRobot users.
For the purposes of Robotics, we will process the video stream captured by the Robots. The video is streamed live from Twilio to the customer. The video is never stored by Cognite or Twilio.
The collection and use of personal data as described above takes place pursuant to art. 6 (1) (f) of the GDPR and our obligations under our Data Processing Agreement with you.
Newsletter and Cognite Conferences
We may use your information in order to send you our newsletters, tell you about our products and services, and invite you to our events.
For the purposes of newsletters and invitations to Cognite conferences, we will process information that we already have about you, including: name, position, email address and telephone number.
If you no longer wish to receive our newsletters, information about our products or invitation to our conferences, you can use the opt-out link provided in the communication. Alternatively, you can also contact us on privacy@cognite.com.
The collection and use of personal data as described above takes place pursuant to art. 6 (1) (a) of the GDPR.
Cognite Hub
Cognite Hub is an information sharing platform and community for customers, partners and any external party interested in this subject matter. Cognite Hub allows builders and users of Cognite products to share knowledge, learn, collaborate, and connect with peers. Cognite Hub is a public and open community, where one can see each other's personal data and contributions shared with the community, except content shared in private groups. For the purposes of giving access to Cognite Hub, we may process the following information about you: name, position and email address. The collection and use of personal data as described above takes place pursuant to art. 6 (1) (a) of the GDPR.
Cognite Academy
Cognite Academy is Cognite's e-learning portal where Cognite's on-demand and instructor-led training offerings are available to gain CDF skills and upskill on industrial digitalization. Cognite Academy is available to everyone. When we process personal data as part of Cognite Academy, we act as a Data Controller and Data Processor.
For the purposes of providing you with e-learning we act as a Data Controller and we process the following information about you : name, email address and activities and courses taken on Cognite Academy.
The collection and use of personal data as described above takes place pursuant to art. 6 (1) (a) of the GDPR.
We act as a Data Processor if we share data with customer and partners employees course trajectory on Cognite Academy. In such instances, our obligations are regulated by the Data Processing Agreement (DPA)
Customer Survey
We may use your personal data in order to survey you for feedback. The information collected will be used to improve our services and processes.
For the purposes of the customer survey, we will process information that we already have about you, including: name, position and email address.
The collection and use of personal data as described above takes place pursuant to art. 6 (1) (f) of the GDPR.
Export of data from the EU/EEA to other countries
The personal information we obtain from you is typically kept in a country that is a member of the European Union or the European Economic Area ("EU/EEA"), but may occasionally be accessed or processed in a country outside of the EU/EEA to support our international business. Any such transfer of your personal information will take place in accordance with existing legislation and without impairing your legal rights.
Sharing your data with Third Parties
In order to provide you with a better user experience, we may share your data with our partners and sub-processors:
Complete list of Sub-processors can be found here
Retention
We only store your personal data for as long as is necessary for the purposes described above.
Information related to our service will be stored for 3 years after the customer relationship ends.
Newsletters, marketing and Cognite conference invitations will be sent out until you opt-out or end your customer relationship with Cognite.
Your rights under the GDPR
You have the right to request additional information from us about how we process your personal information. You may request for us to correct your data if you locate any errors, access all the personal data we have stored about you, and delete your personal data. We will delete your personal data if we no longer have a legal and legitimate processing purpose. You also have the right to ask us to provide you with your personal data in a structured, commonly used, machine-readable format. Please note that while we will endeavor to accommodate all reasonable requests, technical limitations may prevent us from directly transferring your data to another system.
Further, you have the right to restrict our processing, object to our processing and to export personal data elsewhere.
To exercise your rights, please contact us at privacy@cognite.com. We will respond to your inquiry as soon as possible, and at the latest within 30 days.
If you wish to exercise your rights, we will require that you confirm your identity by providing additional information, such as a copy of your driving license or passport.
Complaint
If you believe that our collection, storage and use of personal data does not comply with our privacy notice or does not comply with privacy law, you may complain to the local data protection authority here: https://www.datatilsynet.no/
Definitions
"CDF'' means Cognite Data Fusion, a software system made and implemented by or on behalf of Cognite, the core functionality of which is to collect, process, and store data and to make such data available for consumption. The term "CDF'' shall include CDF API and Extractors. A further description of CDF shall be maintained at https://docs.cognite.com/cdf/.
"Cognite" means Cognite AS and all existing subsidiaries.
LAST UPDATED 01.06.2023