| Supplier name |
Hosting |
Purpose |
Entity country |
| Atlassian GmbH |
Cloud - delivered through 3rd party cloud |
Tracking of issues, which may include customer information such as requester and details about the issue. |
Germany |
| Google LLC |
Cloud - delivered through 3rd party cloud |
Processing and storage of data stored in CDF. |
USA |
| Grafana Labs (private held) |
Cloud - delivered through 3rd party cloud |
Hosted dashboards and their configuration. |
USA |
| Intercom (privately held) |
Cloud - delivered through 3rd party cloud |
Chat with support goes via this vendor. |
USA |
| Lacework Inc. |
Cloud - delivered through 3rd party cloud |
Platform logs are scanned by Lacework for security purposes. |
USA |
| LightStep Inc. |
Hybrid - a mix of installed software and services from 3rd party cloud |
Metrics, logs and traces (platform telemetry) is processed by LightStep to monitor and investigate platform performance. |
USA |
| LogMeIn Inc. |
Cloud - delivered through 3rd party cloud |
LastPass is used to manage secrets. |
Ireland |
| Microsoft Corporation |
Cloud - delivered through 3rd party cloud |
Processing and storage of data stored in CDF. |
USA |
| Mixpanel Inc. |
Cloud - delivered through 3rd party cloud |
Usage statistics for the frontend applications are stored and processed by MixPanel. |
USA |
| Pureweb Inc. |
Cloud - delivered through 3rd party cloud |
Server-side rendering for the Remote application. 3D models are processed by this vendor when users are using the server-side rendering option in the Remote application. |
Canada |
| Slack Technologies Ltd. |
Cloud - delivered through 3rd party cloud |
Used for messaging internally at Cognite. Information about alarms triggered by the system, incidents and support cases may be relayed through Slack. |
USA |
| Zendesk Inc. |
Cloud - delivered through 3rd party cloud |
Used for managing support tickets. Data sent to support will be stored and processed in this service. |
USA |
| Creative Software Ltd |
Support |
Subcontractor used for 1st line support for Cognite Data Fusion and applications. |
Sri Lanka |
